We are looking for a talented business support specialist to support our customer success, marketing, and sales departments. In this role, you will cultivate strong customer relationships, troubleshoot problems, drive swift resolutions, and help us achieve sales targets. Reporting directly to our Customer Success Manager, you'll play a pivotal role in meeting objectives and maintaining customer satisfaction. The location requirement is Piracicaba, Sao Paulo, as this is an on-site role.

Marketing:

• Providing translation services for marketing materials, reports, and presentations

• Proofreading marketing materials for accuracy and clarity

• Managing social media responses and engagement

• Handling the production and logistics of marketing materials in BRA

• Creating email templates for marketing and customer service purposes

Customer Success:

• Assisting in the onboarding process for new customers

• Responding to all new queries through email, WhatsApp, and phone

• Troubleshooting issues by submitting cases on the Slack channel and recording them on Salesforce

• Proactively supporting customers by conducting error ratio checks, calling them for feedback, and addressing any issues they may be experiencing

• Collaborating closely with the CS and Sales teams to resolve any related problems

Sales:

• Providing support to the sales team by addressing any queries they may have

• Entering data on Salesforce, including comments and feedback, and ensuring that all information is kept up-to-date and organised

• Coordinating daily activities within the sales department

• Help with lead qualification 

• Pre- and post-sale support 

Office: 

• Accepting deliveries 

• Arranging promotional merchandise 

• Good level of English and excellent Portuguese

• 2+ years of experience in effectively communicating with customers

• A high school diploma or equivalent

• Computer literacy, IT skills, and typing skills

• Fast learning ability and well-organised

• The ability to multitask and quickly switch focus

• Problem-solving skills, taking a proactive approach, and maintaining a can-do attitude

• Agriculture experience  and Salesforce or any other CRM knowledge are a plus

• Permanent full-time position with a fixed schedule from  Monday to Friday (40 hours a week)

• A role within a highly productive and supportive team full of dedicated, hard-working professionals

• The possibility to work from home sometimes , depending on business needs and availability

• Health insurance and other statutory benefits

At Stenon, we empower farmers to make informed decisions for sustainable agriculture. Our team is passionate about innovation, collaboration, open communication, and excellence.

We are on a mission to make soil data accessible in real-time, thus changing how farmers can cultivate their land. To achieve this, we put our customers first and try to understand the challenges they face deeply. This will allow us to build the best possible products. We value transparency and honesty to become as performant as possible. With an open yet always constructive feedback culture, we learn from each other and improve continuously. We have high standards and reward performance, but at the same time, we want to work with positive people who treat their colleagues exceptionally well.

We look forward to receiving your application. As the complete interview process will be in English, please provide all your application documents in English.